Shipping
Every Wagvive order is packed and dispatched from our fulfilment partner's facility. We keep our pricing honest by shipping direct rather than holding inventory in a domestic warehouse, which keeps costs down, and means delivery takes a little longer than a same-country retailer.
Timelines
- Processing: 1 to 3 business days
- Delivery (US): typically 5 to 12 business days after dispatch
- Tracking: emailed as soon as your parcel leaves the facility
Orders with multiple items may arrive in more than one parcel. That's normal. Each tracking number is sent separately.
Shipping cost
- Free standard shipping on orders over $60
- $5.95 flat rate below that
Returns
If something isn't right, we want to fix it.
- 30 days from delivery to start a return
- Item should be unused and in its original packaging
- Faulty, damaged, or incorrect items: we cover return shipping and send a replacement or full refund, whichever you prefer
- Changed your mind: return shipping is the customer's responsibility
Refunds are issued to the original payment method within 5 to 7 business days of us receiving the item.
Starting a return
Email hello@wagvive.com with your order number and a short note about the issue. A photo helps for damaged items. We'll reply within one business day.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Once tracking is issued, treat it as a return.