Shipping
Every Wagvive order is packed and dispatched from our fulfillment partner's facility. We keep our pricing honest by shipping direct rather than holding inventory in a domestic warehouse, which keeps costs down, and means delivery takes a little longer than a same-country retailer.
Timelines
- Processing: within 10 business days
- Delivery (US): 10 to 16 business days from the day you order
- Tracking: emailed as soon as your parcel leaves the facility
Orders with multiple items may arrive in more than one parcel. That's normal. Each tracking number is sent separately.
Shipping cost
- Free standard shipping on orders over $60
- $5.95 flat rate below that
Returns
If something isn't right, we want to fix it.
- 30 days from delivery to start a return
- Item should be unused and in its original packaging
- Faulty, damaged, or incorrect items: we cover return shipping and send a replacement or full refund, whichever you prefer
- Changed your mind: return shipping is the customer's responsibility
Refunds are issued to the original payment method within 5 to 7 business days of us receiving the item.
Starting a return
Email hello@wagvive.com with your order number and a short note about the issue. A photo helps for damaged items. We'll reply within one business day.
Cancellations
Orders can be cancelled for a full refund any time before your parcel is handed to the carrier. That is later than the point where your order is marked fulfilled, so it is worth asking even if you have already had a confirmation email. Once the parcel is genuinely on its way, treat it as a return.