Shipping policy
Where we ship
We currently ship within the United States only. We would rather do one country properly than give the rest of the world a delivery estimate we cannot keep.
Cost
- Free standard shipping on orders over $60.
- $5.95 flat rate below that.
How long it takes
- Processing: 1-3 business days.
- Delivery: typically 5-12 business days after dispatch.
- Tracking: emailed as soon as your parcel leaves the warehouse.
We ship direct from our fulfilment partner rather than paying to hold stock in a domestic warehouse. That keeps our prices down, and it is why delivery takes longer than a marketplace that warehouses everything. We would rather tell you that up front than surprise you after you have paid.
Orders with several items
If an order contains several items they may ship separately, each with its own tracking. You are not charged twice, because the shipping you paid at checkout covers the whole order.
If something goes wrong
If tracking has not moved for 7 days, or your parcel is late beyond the window above, email hello@wagvive.com and we will chase it. If it is lost we will replace or refund it.
Wrong address
Please check your address at checkout. If you spot a mistake, email us immediately, we can usually correct it before dispatch. Once shipped, a parcel sent to an address you supplied cannot be recovered.