Refund policy

We want you to be happy with what you bought. If you are not, you have 30 days from delivery to start a return.

What we accept

Items in unused condition, in their original packaging.
Returns started within 30 days of the delivery date.

Who pays for return shipping

If the item arrived faulty, damaged or incorrect, we pay. We will send a prepaid label and either replace the item or refund you in full, your choice.
If you simply changed your mind, return shipping is on you.

How to start a return

Email hello@wagvive.com with your order number and, if the item arrived damaged, a photo. We reply within one business day. Please do not send anything back before you hear from us, because we will tell you where to send it.

Refunds

Once your return is received and checked, we refund to the original payment method within 5 business days. Your bank may take a few days longer to show it. Original shipping charges are refunded only where the item was faulty, damaged or incorrect.

Items we cannot take back

Used grooming consumables where the seal has been broken, for hygiene reasons (ear and dental wipes).
Items returned after 30 days, or without their original packaging.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched. Email us as soon as possible. Once a parcel has left the warehouse it has to be handled as a return.